Guest Services

You will find our Guest Services team within the Guest Services Hub, situated in Pear Court. We are open every day 10am - 5pm. The team are ready to answer any questions you may have and help you make your visit even more relaxing and enjoyable.

Guest Services can also be contacted on 07392 154 915.

Our Guest Services team is trained in Dementia Awareness and has received Disability & Diversity training.

Accessibility for All

Here at Clarks Village, we are working hard to say, "Welcome" — to as many people as possible, every single day.

We recognise that 20% of adults in the UK have a disability and, of these, 80% have ‘invisible’ or hidden impairments.

Our staff members are offered disability training and we have a number of services to help make a visit to Clarks Village more comfortable and welcoming for all customers.

Some of those services include quiet spaces and shopping hours, as well as sensory aids, mobility assistance and disabled access throughout the centre.

Shopmobility

Our free shopmobility service provides electric scooters and wheelchairs during your visit. All stores are on ground level and Clarks Village has wide pathways, so every guest can enjoy the environment and gain access to the stores and gardens.

You can book using our online form HERE. Please ensure that you request this service at least 24 hours in advance of your visit.

Our free of charge Shopmobility service is available every day between the hours of 10.30am to 4.30pm. All scooters and wheelchairs are cleaned and stored for 72 hours between use.

Electric Vehicle Charging Points

We have four EV charging bays located in the north-west area of Car Park Two.

These are operated by Pod Point and use of the chargers will incur an additional charge, payable by the Pod Point app. Standard parking charges still apply.

You will need to use your own cables and they're a simple plug in and charge service; authentication is required within 15 minutes via the Pod Point App.

Toilets

There are four toilet blocks with male, female, baby changing and disabled facilities. They are situated:

Grange Terrace Entrance (Car Park Two)
Central Square (near the Play Park)
Apple Court Entrance (near The Cornish Bakery)
Pear Court Entrance (Car Park One)

Clarks Village has taken guidance from Colostomy UK to provide stoma-friendly toilet facilities. Two of our accessible toilets have been updated to include the correct Stoma Facilities. These toilet facilities can be found at our Grange Terrace entrance and opposite the playpark. The toilet now includes wall hooks, a colostomy bag shelf, and the correct disposal facilities.

Baby Changing Services

Baby changing is available in each of our toilet blocks located around the village. We are pleased to have been awarded the ‘Positive about Breastfeeding’ award by Public Health Somerset, in partnership with the NHS.

Water Refill Point & Refill Me

As you enter Clarks Village at Grange Terrace (from Car Park Two), you will see a free water refill point, which is available to our guests. Keep hydrated while you shop and help the environment by reducing plastic waste! The refill station has a clever counter that will let you know how many plastic bottles have been saved by customers refilling their own water bottles.

Guests can now also fill up their water bottles for free at any retailer displaying a Refill Me sticker in its window, with zero obligation to make a purchase. Clarks Village brands taking part in the 'Refill Me' initiative include Caffé Nero, Costa Coffee, Pizza Express, Pret A Manger, Prezzo, The Cornish Bakery, and The Cosmetics Company Store.

Adventure play park

A highlight of any trip to Clarks Village is a stop off at King Arthur's Forest Play Park.

Discover talking slides, swings, treehouse towers, bridges, climbing rings, rockers and much more. Created for ages 2-14, our adventure play park is a thrill for all the family!

Situated close to Central Square and Orchard Square districts, take a load off while kids blow off some steam and let their imaginations soar.

Well behaved dogs welcome

We welcome well-behaved dogs at Clarks Village. Please consider, if you visit during busier times, whether your four-legged companion is happy to wait with you if you find yourself in a queue.

Assistance dogs are welcome throughout the centre and in all stores, and the majority of our stores welcome pet dogs into their shops too — just ask the store team on arrival.

We're delighted to have won first place in the 2024 DogFriendly Awards Shopping Centre category, making Clarks Village the most dog-friendly shopping centre in the country.

FREE WiFi

Effortlessly connect to our Wi-Fi network:

Choose Clarks_Village_Guest in your Wi-Fi settings
Scroll through the short welcome and tap Accept
Click Done and you're connected

Your personal data will be processed in accordance with our Privacy Policy. Our free WiFi is subject to availability and ‘reasonable usage’.

Guest Services: Lost & Found

If you believe you have lost an item within our centre, please log it on our quick and simple online form with as much information as possible. We will use the information you provide us to match with any property handed in and will contact you if we believe we have found your item.

We log all items lost in centre and use the NotLost system to manage our lost property enquiries and records.

Additional Facilities

Amazon Lockers

You can find Amazon Lockers at our Grange Terrace Entrance (Car Park Two).

Useful links

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