Job Description

The Store Manager plays a pivotal role in the success of our brand by effectively managing various aspects of the store's operations. This role requires a dynamic individual who can lead and inspire a sales team, drive sales strategies, deliver exceptional customer experiences, and ensure smooth shop administration.

The Store Manager will oversee everything from team development and sales targets to inventory control and customer service standards. The responsibilities encompass various domains, each crucial for maintaining the store's performance and upholding the brand's image.

Below is an outline of the key responsibilities associated with the Store Manager role:

• Team Management: Lead and inspire the sales team, fostering a passion for the brand. Provide necessary tools and guidance for the personal development of team members.
• Sales: Develop and execute sales strategies, ensuring achievement of commercial goals and KPIs. Engage the sales team through action plans while maintaining a consistent brand image during the sales process.
• Customer Experience: Attract and cultivate customer loyalty by delivering top-quality service and attending to every detail of the customer experience.
• Shop Administration: Ensure adherence to operational procedures including inventory management, stock control, cash handling, and daily reporting.
• Shop Operations: Manage and oversee daily shop operations, establish opening and closing routines, optimise shop layout and functioning for maximum profitability.
• Human Resource Management: Handle HR duties such as recruitment, hiring, training, scheduling, assigning responsibilities, setting sales quotas, and performance management based on metrics.
• Accounting & Financials: Administer accounting functions, meet sales and financial targets, manage budgets, and oversee payroll processes according to established policies.
• Inventory Control: Maintain optimal inventory levels through regular counts, seasonal adjustments, and management of specials or sales items.
• Customer Service: Enforce exceptional customer service standards, establish criteria for staff behaviour, ensure security and safety measures, develop emergency and lock-down procedures, and guarantee compliance with health and safety regulations.
• Loss Prevention: Implement security measures, monitor and audit inventory levels, handle damaged merchandise appropriately, and establish strategies to prevent losses.

This role demands proactive leadership, a keen eye for detail, and the ability to juggle multiple responsibilities while upholding the brand's values. If you are enthusiastic about driving sales, managing teams, and creating exceptional customer experiences, we invite you to consider joining our team as a Store Manager.

How to apply

Please send your CV to Samia Maw: samia.maw@hackett.com.