As a Sales Advisor at ProCook, you will be the friendly face our customers rely on, delivering excellent service and expert product knowledge. You will thrive in a fast-paced retail environment, helping us maintain our reputation for high-quality kitchenware. Your role will involve a mix of customer engagement, merchandising, and maintaining a welcoming store environment. 

Key Responsibilities:

• Deliver outstanding customer service, helping customers find the perfect products and achieving sales targets.  
• Always aim to exceed customer expectations with a warm and helpful approach.  
• Take ownership of your learning by participating in training and developing a strong understanding of ProCook products.  
• Maintain excellent store standards, from merchandising and displays to cleanliness and organisation, in line with company guidelines.  
• Support your team by completing tasks assigned by the Store Manager, Deputy Manager, or Retail Operations team.  
• Handle company cash, stock, equipment, and premises with care, ensuring their security at all times.  
• Follow all company health and safety policies to maintain a safe working environment for everyone.  
• Assist with stock management, including maintaining accurate stock files and helping with audits.  
• Be flexible in supporting store operations, including opening or closing the store when required in the absence of a manager.  

At ProCook, our core values shape who we are and how we work. As a Sales Advisor, we expect you to embody these values and demonstrate the following skills:

1. Always do the right thing

• Prioritise customer needs by being customer-focused and delivering exceptional service.
• Act with integrity and respect, ensuring honest and positive interactions with customers and colleagues.
• Be a clear and effective communicator, making information easy to understand for customers and team members.

2. Build a better business

• Be target-oriented and motivated to achieve personal and team sales goals, contributing to the store's financial success.
• Stay organized and able to plan your work efficiently to meet deadlines and prioritize tasks effectively.
• Use your computer literacy skills to manage stock, complete training, and communicate effectively via email or internal systems.

3. Care for the community and planet

• Support ProCook’s sustainability initiatives, helping customers make informed, eco-friendly choices.
• Take pride in upholding a safe, clean, and inviting store environment.

4. Create a great place to work

• Foster a positive team environment by being a proactive team player who supports colleagues and contributes to a culture of collaboration and mutual respect.
• Demonstrate a positive outlook and professional demeanour that uplifts and motivates those around you.
• Engage in open communication, sharing ideas, and contributing to making ProCook an enjoyable and fulfilling place to work.

5. Focused on value

• Demonstrate strong attention to detail, ensuring displays and stock levels meet the highest standards.
• Remain deadline-oriented, taking accountability for completing tasks promptly and accurately.
• Show an interest in the ProCook brand, its values, and its high-quality products.

6.  Obsessed with quality

• Work calmly and efficiently, even under pressure, maintaining high standards in a busy retail environment
  
  How to apply: Please email your CV to Street-manager@procook.co.uk