Frequently Asked Questions

We're preparing to reopen Clarks Village on 15th June, and we're very much looking forward to welcoming you back. We know you'll have lots of questions, and you can find the answers to many of them here

What is your returns policy?

Any goods purchased at one of our outlet stores do not affect your consumer rights. Ensure you check each individual store’s own returns policy.

Where can I get further information on the stores?

We have a shops page on the website where you can find out more about each individual brand. Each dedicated brand page contains a telephone number and unit number so that you can contact them directly and locate their destination.

Where can I get a map of the centre?

Our online map is available for you to use and download to help you negotiate your way around the village effortlessly during your visit.

Site leaflets are also available from numerous points throughout the village and our directory boards can help you get your bearings.

I'm a Blue Badge holder, how long am I allowed to park for free?

All of our car parks are long stay, meaning there are no time restrictions on free parking for blue badge holders - providing these are displayed correctly, clearly and are in date. Disabled guests are also able to park in any space if all disabled spaces are full.

What is outlet shopping?

The concept of outlet shopping was first conceived in the USA and is stereotypically situated in a mall-style development resembling a mock street, village square or quay-side. Its attractive shopping environment usually encompasses leisure facilities and an abundance of car parking for shoppers. The discounted content you find within each individual store consists of previous season’s stock, end-of-line products, quality seconds, cancelled orders, discontinued lines and returned merchandise, as well as specific outlet stock. Most of it is discounted at anything between 30% – 80% off high street prices.