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Hamleys - Hamleys Expert

Closing Date: 12/02/2019

Job Purpose Summary

To efficiently assist in the smooth running of all aspects of the store operations and achieve targeted sales and company objectives through the use of KPI targets, excellent customer service, live demonstration, enhancing the overall customer experience and introducing an additional element of fun and theatre to the store.

To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting

Role and Responsibilities:

Engage customers in live demonstration to deliver an exciting and magical customer experience, thus increasing sales and setting an example to the rest of the team.

Gain excellent in-depth product knowledge within all product groups in the store and share this expertise with the team

Interact with customers and provide amazing service by following Hamleys PLAY Service Principles

To support Hamleys trading and promotional programme by striving to exceed set targets

Increase sales performance of staff by coaching, setting targets and providing feedback

To create the Hamleys experience by following Trading the Hamleys Way principles, VM guidelines and housekeeping standards

To accurately and efficiently run all till operations and opening/closing processes

To provide a safe environment, following Health & Safety guidelines and to be aware of the security of the floor

Highly organised and can demonstrate great administrative skills, keeping reports and documents up to date

Effective use of reports and KPI analysis to aid decision making

Deputising for the Management team in their absence

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person Profile:

High levels of enthusiasm, confidence and energy

Fun and friendly disposition

Excellent inter-personal skills

Professional and logical approach to problem solving

Strong initiative and self – motivation

Ability to work to deadlines

Flexibility to work across varied hours and additional hours in peak trading periods

To promote personal credibility through working productively

To approach all aspects of work with passion & a positive frame of mind

To project the company image in personal appearance

Specific Job Skills:

Experience in a retail environment

Numerate and articulate

Excellent communication skills both written and verbal

In depth product knowledge

PC Literate

Prioritisation, time management and delegation skills

Ability to work independently and as part of the team

Ability to communicate team members views to the Management team effectively

8 hours

Please submit CV's as a Word or PDF document only.

Please click the link to apply today!

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