The Sales Floor Manager role
Your role is to help create a high performing, motivated, and engaged team through leading, coaching, and inspiring.
You will also manage performance and develop the team to achieve and improve on business targets, store standards and compliance.
What will you be doing as our Sales Floor Manager?
Empowering your team to have great conversations with our customers
Monitoring daily store activity/targets by the delivery of daily briefings and key business information to the team
Leading the performance of the team alongside the store leader, delivering monthly 1-2-1s
Delivering regular, consistent, and effective reviews whilst demonstrating effective coaching behaviours, to help to grow talent and succession within the store
Being passionate about O2`s products, services and propositions and understand what we offer as a business
Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds and discounts
Deputising for the Store Leader when required
Working with your team to take ownership of the store appearance, taking pride in where you work
What makes you our ideal Sales Floor Manager?
Someone who has worked in a fast-paced environment previously, who is motivated to work to targets and deadlines
Someone who takes the lead, encourages, and develops teams to be high performing and brings their team on a journey
Strong coaching skills
The ability to work frameworks to provide support, training and development
A great communicator
Someone who can be agile, who can change and adapt to suit business needs
Someone who understands the importance of delivering great customer experiences, the awareness of a customer centric culture. Putting the customer first in everything that we do
Ability to work to processes
Someone who has an active interest in technology.
CV's and covering letters can be sent to Street@talk-o2.com for review.