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Osprey - Deputy Store Manager

Closing Date: 21/02/2020

Function of role:                  

To assist the Store Manager with sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures.

Working hours -    

5 days/ 36 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role

Education requirements -  

Min GCSE English & Maths (Grade C & above)

Experience required -  

1+ year’s supervisory experience within a prime location store – turnover in excess of £350k

Experience within the luxury retail sector

Core Skills -   

Strong communication skills in both verbal & written form

Exemplary sales and customer service skills

Ability to build great relationships with internal teams and customers

Demonstrate drive to achieve/exceed all set targets

Strong commercial acumen

Knowledge of luxury retailing

Good organisation and administration skills

Problem solving skills – customer resolution

Ability to work under pressure

Ability to mentor/train new staff

High standard of personal presentation

Strong stock management skills

A keen visual merchandising and analytical eye


Sales and Service Generation: -

Achieve sales goals by forward planning and maximising opportunities

Set and monitor store targets daily and weekly in agreement with Manager

Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

Commercially driven to achieve all KPI & sales targets

React promptly and efficiently to changing patterns of footfall for optimum trade

Ensure company cash handling and loss prevention procedures are adhered to

Develop strong customer relationships and loyalty

Liaise effectively with Centre Management

Regularly review and feedback competitor activity

Staff Management: -

Assist the Manager in the development of sales team ensuring all company procedures are adhered to

Assist Manager in the development of Team Members

Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc

Supervise and motivate team to meet goals, supporting short and long term team incentives

Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc.

Visual Merchandising/Store Standards: -

Ensure store presentation & standards meet company requirements including full routine maintenance

Maintain high standards of cleanliness and organisation within the store

Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team

Monitor compliance of company dress code

Apply critical observation and give recommendation for VM improvement


Responsible for accurately and timely completion of all store paperwork

Facilitate accurate deliveries including identification of any discrepancies etc

Assist Manager with managing store rotas within budget including holiday cover etc

Assist Manager with company stock take  

Accurate and efficient ongoing stock management

Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

Maintain all store safety standards and all assessments relating to health & safety

Please apply in store or via email

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