About The Role
The successful candidate will be able to interact easily with a broad range of customers, creating instant rapport and acting as brand ambassador. They will be a natural promoter of customer service excellence, going out of their way to provide an outstanding experience and to ensure that customers return time and time again. They will have a passion for training and supporting others in their team and thrive off seeing others develop and grown in their roles. They will relish taking responsibility and effectively running their store in their line manager’s absence and will be keen to offer and receive feedback in order to drive the profitability of their store.
Delivers an outstanding customer service in-store to create a truly premium experience by always putting the customer at the forefront of all we do Maintains the highest possible in-store standards to drive customer retention and referrals.
Using all the VM tools at their disposal, presents the product at its very best to our customer in order to highlight newness in the range and showcase outfit building suggestions and styling tips to maximise sales opportunities with effective use of space and stock availability.
Ensures the team are focused on continuously delighting the customer and implements necessary measures as a result of any gaps in performance.
Assists with maintaining ownership of the stock package, to ensure a ‘fit’ with the customer and market profile.
Continually embraces new ideas acting as a leader of change within the team.
Confidently takes ownership for the sales floor through thinking commercially
Able to provide informed decisions, based on the analysis of detailed store records, including expenditure reports, sales figures, and key employee performance indicators.
Ensures that all company administrative work is dealt with accurately in a timely manner.
Is able to deal with sensitive information and noncomplex employee issues.
Performs daily floor supervision of sales team and drives ‘on the shop floor’ performance coaching.
Maintains extensive knowledge of company policies, procedures, and processes.
Is able to handle and resolve customer enquiries and any complaints, ensuring a successful resolution is reached
Pro-active, enthusiastic, and passionate; customer-centric approach
Assertive and confident with an ability to positively challenge and influence senior management.
Results oriented, commercial and sales driven; works well under pressure.
An influential role model with a desire to develop strong leadership style.
Articulate and decisive with an excellent attention to detail
Relevant fashion-led, retail sales experience and knowledge; forward thinking.
Proactive and dynamic in discovering new ways of working and supporting the team through business change in a positive way.
Please apply through this link