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your visit

Guest Services

Guest Services

Our Guest Services team, who are based at The Grange Entrance, are available 9am - 5pm (Mon - Sat) and 10am - 5pm (Sunday); and are able to help with any guest enquiries, provide Shopmobility support and to purchase Clarks Village Gift Cards. They can be contacted on 07392 154 915.

FREE WiFi

Effortlessly connect to our Wi-Fi network;

  1. Choose Clarks_Village_Guest in your Wi-Fi settings
  2. Scroll through the short welcome and tap Accept
  3. Click Done and you're connected

Your personal data will be processed in accordance with our Privacy Policy.  Our free WiFi is subject to availability and ‘reasonable usage’.

Parking

Car Parking

Clarks Village hosts 1,400 spaces, including disabled spaces across three sites; Grange, Northside and Southleaze, with additional parking in the area (including Southside & Cranhill Road).

There are 7 coach parking bays which are located at the entrance to Southleaze Car-Park.

Our main car parks are not suitable for campervans or motorhomes, but with prior arrangement, visitors can park in our employee car park. However, it is essential that you call our Control Team on 01458 840 064 and register your vehicle details. Postcode reference - BA16 0BH.​

Late Night Shopping

We're open for Late Night Shopping every Thursday 'til 8pm.

Please check our Opening Hours for Seasonal Hours, Restaurant Hours and Sunday Trading Law information.

Coach

Coach Driver/ Group Visitor Rewards

With prior notification, we are happy to offer Coach Drive and Coach Party rewards for visiting us.

Planning on bringing a group of 15+?

Please click here to view our coach driver and group rewards.

Dogs

Well Behaved Dogs Welcome

We are pleased to welcome well-behaved dogs, guide dogs and hearing dogs to the Village. The majority of our brands are ‘dog-friendly’ - look out for the dog icon on their door hangers.

All our restaurants, coffee shops, cafes and kiosks have outside seating which are ideal to enjoy a snack or meal with your four-legged companions.

Gift Cards

Our gift card can be used at all stores and anything from £5 online or £10 at Clarks Village can be put onto the card. Gift cards can be purchased online or from our Guest Services Office at The Grange Entrance in the village.

Check your balance online.

Wider Amenities

Conveniences

There are 4 convenience blocks within the Village, which are situated at our major entrances; The Grange, The Cornish Bakery (Farm Road), Next Clearance and at the Children’s Play Park (Museum / Clarks HQ / High Street entrance).

Amazon Lockers

You can find our Amazon Lockers near the Next Outlet (at Northside Car Park).

Cash Machines

Our cash machines are situated behind our Fiorelli store and do not charge for this service.

Lost Property

For any lost property enquiries, please contact Guest Services on 07392154915 from 9am - 5pm, Monday - Saturday and 10am - 5pm, Sunday.

For out of hours, please contact our Control Team on 01458 840 064.

If you discover lost property whilst visiting us, please hand it into the nearest store or to our Control Team in the Management Suite (above M&S).

Baby Changing Services

Baby changing is available in each of our convenience blocks located around the village. We are pleased to have been awarded the ‘Positive about Breastfeeding’ award by Public Health Somerset, in partnership with the NHS.