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Customer Services

Customer Services

Customer Service

Clarks Village is no ordinary designer shopping outlet.

Less than 20 minutes from the M5, you’ll find beautiful landscaped gardens, traditional paved walkways, a stylish restaurant terrace with indoor and outdoor dining, a choice of coffee shops and of course, an unrivalled selection of discount designer and high street stores offering up to 60% off, every day.


Car Parking

Clarks Village has 1,400 spaces including disabled spaces across three sites – Grange, Northside and Southleaze, with additional parking in the area (including Southside & Cranhill Road).

There are 7 coach parking bays which are located at the entrance to Soutleaze Car-Park.

The main car-parks are not suitable for camper-vans or motor-homes but with prior-arrangement, visitors can park in our employee only car park. You must register your vehicle with our Control Team – for details click here.


Dogs Welcome at Clarks Village

We are pleased to welcome well-behaved, guide and hearing dogs to the Village.  The majority of our stores are ‘dog-friendly’ and our Village Guide leaflets and online map indicate the stores that are happy to welcome dogs into their shops.

All our restaurants, coffee shops, cafes and kiosks have outside seating which are ideal to enjoy a snack or meal with your four-legged companions.

Gift Card

Gift Cards

A minimum of £10 can be added onto our gift cards which can be used in all Clarks Village stores. You can buy them from our Guest Services team who are walking around the Centre (and can be easily spotted wearing Clarks Village branded clothing), at the Guest Services office at the Grange entrance, or, Gift Cards can be purchased online.

Customers who have bought cards can check their balance online by clicking check your balance.

Baby Changing

Baby Changing Services

Available in each of the convenience blocks located around the village. Clarks Village has been awarded the ‘Positive about Breastfeeding’ award by Public Health Somerset, in partnership with the NHS.

Lost Property

Lost Property

For any lost property enquiries;

  • During our opening hours - please contact a member of our Guest Services on 07392154915
  • For out of hours - please contact a member of our Control Team on 01458 840 064

If you come across lost property while visiting Clarks Village please hand it to the nearest store or take it to the Control Team at the management office (above M&S). Thank you.

Late Night Shopping

Late Night Shopping

Clarks Village is open for late night shopping every Thursday ‘til 8pm. Please check our opening hours page for Seasonal Opening Hours, Restaurant opening times & Sunday Trading Law information.


Coach Driver/ Group Visitor Rewards

If you tell us in advance, we offer coach driver and coach party rewards for visiting Clarks Village.

If you are planning to bring a group of more than 15 people please click here for our coach driver and group rewards.

Cash Machines

Cash Machines

Cash machines are situated within Clarks Village, located behind the Fiorelli store. There is no charge for this service.


Amazon Lockers

We have a set of Amazon Lockers available, located near the Next Outlet (at Northside Car Park).



There are four convenience blocks within the Village.  They are situated at the major entrances; The Grange, The Cornish Bakery (Farm Road), Next Clearance and at the Children’s Play Park (Museum/Clarks HQ/High Street entrance).



If you want to let your friends and family know what great savings you’ve made or Instagram your latest purchase, our FREE WiFi service will be ideal.

Select ‘_Clarks Village Free WiFi’ within the WiFi settings on your smartphone or tablet and follow the instructions to log on.

Your personal data will be processed in accordance with our Privacy Policy.  Our free WiFi is subject to availability and ‘reasonable usage’.