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Dear Guests, unfortunately, in light of Covid-19 and for the health & safety of our customers, we are unable to offer our Shopmobility or pushchair services until further notice. Please accept our sincere apologies.

Our free of charge Shopmobility service is available from 9am - 5pm, Monday - Saturday and 10am - 5pm, Sunday. 

If you require a scooter or wheelchair whilst visiting us, we strongly recommend that you pre-book and register before the date of your arrival so that our Guest Services Team can help you arrange this service ready for your visit and to avoid disappointment during peak periods. 

On the day of your visit, friends and family are welcome to collect your pre-booked scooter or wheelchair from The Grange Entrance and take it back to the car park. If you're travelling alone or will find it difficult to collect your scooter or wheelchair, please call Guest Services on 07392154915 when you arrive, giving them your name, telephone number and location of the car park. Our Guest Services Team will then arrange to bring your scooter or wheelchair to you as soon as possible (please bear with us during peak periods). 

The Grange Entrance is adjacent to the main Clarks Village carpark off the A39 and offers easy access to the Shopmobility service. 

If you will be arriving more than 2 hours later than planned, please call our reception and let them know; otherwise, your scooter or wheelchair may be re-allocated by the time of your arrival.