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your visit


We strongly recommend you pre-book & register before you arrive.

The Shopmobility service is available from 9am – 6pm (Monday - Saturday) and 10am - 5pm (Sunday). The service is not available on Christmas Day, when Clarks Village is closed. The shopmobility service is managed by our Guest Services Team.  We introduced a brand new suite of scooters & chairs at the begining of August.

The service is provided FREE of charge.

To make it as customer friendly and convenient as possible, friends and family can of course collect the pre-booked scooter or wheelchair and take it back to the car park.

If you’re travelling alone and will find it difficult to collect your scooter / wheelchair from our Grange entrance.  Please call Guest Services on 07392154915 when you arrive and give them your name, contact telephone number and location of the car park you are in.  Our Guest Services team will then call you and arrange to bring your scooter / wheelchair to you as soon as possible (please bear with us if this is during peak periods). Thank you for your understanding and support.  [The Grange entrance is adjacent to the main Clarks Village car-park off the A39 and offers easy access to the scooters and wheelchairs].

Please be aware that at busy periods all our scooters / wheelchairs may be all booked out ... to avoid disappointment we strongly recommend that you pre-book using the form below.

We understand that you may not arrive at the exact time you’ve booked the scooter and we do take that into consideration when allocating and managing the scooters.  However, if you’re going to arrive more than 2 hours later than planned please call our reception and let them know; otherwise your scooter may well have been re-allocated by the time you arrive – thank you for your co-operation.

Register for Shopmobility

To make a Shopmobility booking please fill in the form below. Compulsory fields are marked with *


Medical Details

Please state the nature of your restricted mobility and any other relevant conditions that may effect the use of equipment:

I agree:

  • Not to leave the vehicle unattended unless safely parked and locked
  • To ensure that the vehicle is used with due care and attention
  • Not to carry others whilst the vehicle is in my care
  • To return the vehicle in good condition at the time agreed
  • To reverse and manoeuvre around the centre with due care and attention
  • To acknowledge that vehicles do not have the right of way
  • That I have been instructed in the safe use of the vehicle
  • That I accept responsibility for my own safety and belongings
  • That the powered vehicles are switched off when not in use
  • That I have not been diagnosed as suffering from any condition that would prevent me from operating the powered vehicles
  • That powered vehicles should not be used under the influence of alcohol or illegal drugs
  • In the event of any damage being caused whilst using the equipment, I accept that I am liable for paying for the repairs

By clicking here you provide your agreement to the above terms and your explicit consent for the processing of sensitive health data as you have recorded above. 

You do not need to provide sensitive health data to access the shopmobility services through this form, and you can discuss your requirements directly with us instead. 

The information is collected to ensure that we provide the shopmobility service that best meets your requirements. 

Where you have provided this information, this data will be safeguarded and deleted after it is no longer required – usually once you have finished using our shopmobility service.  

Land Securities Properties Limited is the data controller for your information and for more information about your rights, please visit our privacy page on